Shipping & Return

At KojieCare, we strive to ensure that your order reaches you in a timely and efficient manner. Once your order is placed, we process and ship it within 1-2 business days. You will receive a confirmation email with your tracking information once your package is dispatched.

We offer standard and expedited shipping options at checkout. Please note, shipping times may vary depending on your location and the selected shipping method:

Standard Shipping: Delivery typically takes 5-7 business days.

Expedited Shipping: Delivery typically takes 2-3 business days.

For international orders, shipping times may vary, and additional customs fees may apply. We recommend checking with your local customs office for details on fees or restrictions. Please note that KojieCare is not responsible for any delays caused by customs processing.

Return Policy:

At KojieCare, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a 30-day return policy from the date of delivery. To be eligible for a return, the product must be unused, unopened, and in its original packaging. Items that have been used or damaged are not eligible for return.

To initiate a return:

Contact our customer service team at [email] with your order number and reason for return.

Once approved, you will receive return instructions, including the return shipping address.

Please note that return shipping costs are the responsibility of the customer, unless the product is defective or damaged upon arrival.

After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

For any further inquiries, feel free to reach out to our customer support team. We're here to assist you!